Amazon return refund lawsuit claims: If you are facing trouble with an Amazon refund, you could be owed a piece of a $309.5 million settlement. According to The Sun, millions of Americans have time until the end of November to claim compensation in a $309million Amazon settlement. The e-commerce giant was accused of failing to properly refund shoppers and also got involved in settlement issues.
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Amazon return refund dateA Washington State judge approved a settlement for In re Amazon Return Policy Litigation. The $309.5 million settlement will go out to class members who purchased a physical item from Amazon between September 5, 2017 and February 12, 2026, who asked for a refund and never received it or were recharged for the item after successfully getting a refund. The final approval hearing is currently set for March 16, 2027, but if you qualify for the settlement, you have time to submit a claim.
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While “Amazon promises customers ‘free, no hassle returns,’ it routinely… fails to issue refunds or re-charges customers who have returned items in compliance with Amazon’s refund and exchange policies because of defects in Amazon’s return and refund processes, often incorrectly claiming that the return had not been received by Amazon,” the lawsuit claimed.
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How will the Amazon settle the dues?Though Jeff Bezos’ Amazon says it is not involved in wrongdoing, it has agreed to the settlement to avoid further court action. The settlement divides into two classes: Subclass A and Subclass B, with each claimant expected to receive an email telling them which group they belong to.
Subclass A, which accounts for approximately 92.7% of claimants, will receive payments automatically, without having to file a claim. Subclass B claimants, however, have until December 1 to submit a claim and seek compensation. The average payout for Subclass B members has not yet been disclosed.To file a claim, customers must provide details of the relevant order, including the order number, product description and date of the refund request. They must also specify the amount they sought as a refund, the possible reason for its rejection and the Notice ID included in the email they received.
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FILE PHOTO: Amazon’s logo is seen in this illustration created on February 11, 2025.
Claimants may also be asked to submit additional supporting documents. The final settlement approval hearing in the Amazon case is scheduled for March 16, 2027.
Subclass A members don’t need to provide proof of payment or identification for their payout. Amazon will automatically send them their payout, along with interest. However, they will need to choose a payment method after the approval goes through. They can do that by visiting the settlement website. They have 105 days to do that after the approval date.
Subclass B members have more to prove on a tighter schedule. If you fall into this subclass, you’ll need to file a claim on the settlement website before December 1. You’ll also have to prove you’re owed a refund. That leaves you with less than a month to file a claim before you lose your chance.
“This Notice should not be interpreted as an expression of the Court’s opinion on the merits of this lawsuit,” their statement on their website noted. “If the Parties had not reached a settlement, Amazon would have continued to vigorously defend the lawsuit, and it also would have opposed any attempt to have this case certified as a class action.”